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EMAIL SERVICE
| 1. What is my email-id/email address?
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| 2. What is pop3 mail? |
| 3. What is web mail? |
| 4. What is my mailbox? |
| 5. What is my pop-id? |
| 6. What is my email alias? |
| 7. How do I create an email-id on my domain
name? |
| 8. What is my Incoming Mail Server (POP3
Server)? |
| 9. What is my Outgoing Mail Server (SMTP
Server)? |
| 10.What is my Email Username/Email Account Name/Mail
Server Username? |
| 11.How do I configure my email account in an
email client (Microsoft Outlook Express/Netscape Messenger)? |
| 12.How do I check my emails without using an
email client? |
| 13.How do I check my emails using Creative web
soluitons web mail Service? |
| 14.How do I change the password of my email-id?
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| 15.How do I change my email alias? |
| 16.How can I redirect emails sent to my email-id
on to another email-id? (Email Forwarding) |
| 17.My ISP is not Creative web solutions, what
should I use as my Outgoing Mail Server (SMTP Server)? |
| 18.My domain is not hosted with Creative web
soluitons. Can I use Creative web solutions's Email Services?
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| 19.What is my mailbox quota? (Maximum allowable
size for my mailbox) |
| 20.Can I get extra storage capacity (above 20
MB) for my mailbox? |
| 21.How can I "Leave a copy of messages
on Creative web solutions's
Mail Server"? |
| 22.I can't send emails without a subject, why?
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| 23.What is SPAM? |
| 24.What is the maximum message size that I can
send or receive using my email-id? |
| 25.I am trying correct email username and password
combination and still unable to login to my email
account, why? |
| 26.I've forwarded my email-id to another email-id
but I am unable to receive emails on the 2nd email-id,
why? |
| 27.I am unable to receive any emails sent to
my email-id, why? |
| 28.While trying to receive messages in my email
client, I get a message saying, "The host mail.360dbs.com
could not be found. Please verify that you have entered the
server name correctly",
why? |
| 29.While downloading my emails, I get a message
saying, "Your POP server has not responded in 60
seconds. Would you like to wait for another
60 seconds", why? |
| 30.I have changed my email password and I am
unable to login to my email-id after that. Why? |
| 31.While trying to receive emails, I can see
messages getting downloaded and in between it gets stuck,
why? |
| 32.I can download/send my emails but at a very
slow speed, why? |
| 33.I am not using Creative web soluitons as
my ISP and I can't send/receive my emails, why? |
| 34.I am getting all my old emails, which I had
downloaded earlier, why? |
| 35.I am getting multiple copies of one email
and fail to understand why? (Repeated Emails) |
| 36.How do I get rid of junk messages from my
mailbox? |
| 37.I am receiving a number of bounced messages
while I haven't sent any emails to anyone, why? |
| 38.I've sent a few emails to myself but I haven't
received any? |
| 39.I've sent a few emails to other email-ids,
neither have they reached nor bounced back to me, why? |
| 40.People complain that they have sent me a
few emails but I haven't received any, why? |
| 41.While trying to send a message I get "550
Relaying Denied" message, why? |
| 42.The emails I sent are bouncing back with
some error; I don't know from which server are they bouncing
back? |
| 43.What is "Bizmail"? What is the
procedure for buying "Bizmail"? |
| 44.I tried to send someone email but got a bounce
message. Is something broken on your server or with
my machine? |
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What is my email-id/email
address?
Your email-id or email address is an address, which can
be used to send or receive emails e.g. you@yourdomain.com
or you@creativewebsols.com. Your email-id consists of
two parts - local part and domain part. In you@creativewebsols.com
the word "you" is called local part and " creativewebsols.com"
is the domain part.
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What is pop3 mail?
POP3 stands for "Post Office Protocol Version 3"
which is used to retrieve emails kept on a mail server
to your pc using an email client such as "Microsoft
Outlook Express", "Microsoft Outlook",
"Netscape Messenger", "Eudora Mail"
etc.
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What is web mail?
Web mail is an email service, which is used to check emails
using a web browser such as "Microsoft Internet Explorer",
"Netscape Navigator" etc
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- What is my mailbox?
Mailbox is the file that stores the messages sent to your
email address. Every email-id has one mailbox attached to
it.
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What is my pop-id?
Pop-id is a unique number assigned to your mailbox, which
is also used as your email username while you retrieve
your emails from Creative web solution's Mail Server using
an email client such as "Microsoft Outlook Express",
"Microsoft Outlook", "Netscape Messenger",
"Eudora Mail" etc. It is an alphanumeric number
that looks like this "a1234567-1".
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What is my email alias?
If your email address is you@yourdomain.com, your email
alias is "you" (part of your email address before
@ sign). It is also called "local part" of an
email address
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- How do I create an email-id on my domain name?
Step1
Log in through "MY ACCOUNT" at Creativewebsols.com
with your username and password.
Step2
Once you are successfully logged in, go to Email services
and click on the link
"Create Email Id For My Domain Name"
Step3
Click on the "Manage Email" link beside your
domain name.
Step4
To create a new email account, click on "Create"
button and specify the email address you wish to create
and then type in the password twice and choose "Create"
button
Step5
You'll see the success message on next screen that confirms
that your email-id has been created successfully. Your
email address will be alias@yourdomain.com.
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What is my Incoming Mail Server (POP3
Server)?
Incoming mail server or POP3 Server for Creative web solution's
all email services is mail.360dbs.com
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What is my Outgoing Mail Server (SMTP
Server)?
Outgoing mail server for Creative web solution's all email
services is the SMTP of your Internet
service provider(ISP).
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What is my Email Username/Email Account
Name/Mail Server Username?
All these terms are used by various email clients to describe
the username for an email-id. Every email-id has a username
attached to it, which is supplied along with a password
to the mail server while retrieving emails. This is same
as your pop-id.
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How do I configure my email account
in an email client (Microsoft Outlook Express/Netscape
Messenger)?
Please follow this link for a step-by-step guide with
screenshots on how to configure an email client to send/receive
emails:
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How do I check my emails without using
an email client?
Login to http://www.creativewebsols.com/; provide your
email-id (you@yourdomain.com) and your email password
to see your mailbox.
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How do I check my emails using Creative
web solution web mail Service?
Creative web solution Web mail URL is http://www.creativewebsols.com
where you can check your emails from anywhere in the world
without configuring an email client. Just login with your
email-id as username and email-password as password and
you'll see a user-friendly interface, just like your favorite
email client (Outlook Express/Netscape).
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- How do I change the password of my email-id?
Step1
Log in through "MY ACCOUNT" at creativewebsols.com
with your username and password.
Step2
Once you are successfully logged in, go to Email services
and click on the link
"Change Password of Emails"
Step3
Click on the "Manage Email" link beside your
domain name.
Step4
To change password of your email account, click on "password
change" button
Step5
Enter the password details and click on "Change"
You'll see the success message on next screen that confirms
that password of your email-id has been changed successfully.
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How do I change my email alias?
Step1
Log in through "MY ACCOUNT" at creativewebsols.com
with your username and password.
Step2
Once you are successfully logged in, go to Email services
and click on the link
"Change Email Alias"
Step3
Click on the "Manage Email" link beside your
domain name.
Step4
To change alias of your email account, click on "change
alias" button
Step5
Enter the new details and click on "Change"
You'll see the success message on next screen that
confirms that alias of your email-account has been changed
successfully.
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How can I redirect emails sent to my
email-id on to another email-id? (Email Forwarding)
Step1
Log in through "MY ACCOUNT" at creativewebsols.com
with your username and password.
Step2
Once you are successfully logged in, go to Email services
and click on the link
"Forward Email"
Step3
Click on the "Manage Email" link beside your
domain name.
Step4
To change alias of your email account, click on "Forward"
button
Step5
Enter the enter email ID to forward to and click on
"Forward"
You'll see the success message on next screen that confirms
that alias of your email-account has been changed successfully.
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My ISP is not Creative web solutions,
what should I use as my Outgoing Mail Server (SMTP Server)?
SMTP server for creative web solution's all email services
is SMTP of your Internet
service provider(ISP).
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My domain is not hosted with Creative
web solutions. Can I use Creative web solutions's Email
Services?
Yes, you can. You can either host your domain with Creative
web solutions or get your domain's MX record pointed to
Creative web solutions. After paying for the email services,
your domain will be authorized to use Creative web solution's
mail services.
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What is my mailbox quota? (Maximum
allowable size for my mailbox)
Creative web solution provides every email-id; a quota
of 20 Mega Bytes in terms of storage space after reaching,
which emails sent to, that email-id will start bouncing
back to the sender stating that the mailbox for this email-id
is full. This is applicable for all the email services
that Creative web solution provided be it Dial-up, Domains,
and Web-hosting etc
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Can I get extra storage capacity (above
20 MB) for my mailbox?
Every extra 1MB of storage space would cost you Rs100/-
** The extra storage is applicable on the POP account
i.e. mail.360dbs.com only.
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How can I "Leave a copy of messages
on Creative web solution's Mail Server"?
If you wish to keep a backup of your messages on the server
while checking your emails using an email client such
as "Outlook Express" or "Netscape Messenger"
you need to be aware that this will add to the storage
space occupied on the mail server and will be counted
against your mailbox quota. This feature is found in the
advanced configuration properties of the email clients.
You can find those options by looking at the step-by-step
screenshots for all the commonly used email clients by
clicking here.
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I can't send emails without a subject,
why?
Creative web solution restricts all outbound emails without
a subject. If you try to send one, it bounces immediately
with the relevant error message. It is done because one,
it is a part of email ethics that one should not send
a message without a subject and two, having a subject
is always helpful in tracking and controlling an email
message for internet community.
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What is SPAM?
SPAM is unsolicited/unwanted email message(s), which is/are
sent to a recipient against his/her will. SPAM most commonly
includes bulk commercial email, which is sent to multiple
email address for the purpose of advertising of a product
or service with a common subject and message body. SPAM
doesn't always mean bulk email but anything that is objectionable
to the recipient.
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What is the maximum message size that
I can send or receive using my email-id?
SMTP (Simple Message Transfer Protocol) is traditionally
the protocol that is meant for transfer of short messages
on the Internet and shouldn't be misused for transferring
huge data. Maximum message size should not increase 3
MB under normal circumstances.
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- I am trying correct email username and password combination
and still unable to login to my email account, why?
Please make sure that you are entering your pop-id (e.g.
a1234567-1) as your email username. Your email password
is case-sensitive; so make sure that you are entering it
in correct case. In case you've forgotten your password,
you can always get it emailed to your administrative email-id.
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- I've forwarded my email-id to another email-id but I am
unable to receive emails on the 2nd email-id, why?
Please check that you have entered correct spelling for
your 2nd email-id. If you are sure that you have then try
sending a test message to the 2nd email-id and see if you
receive it. If this doesn't work for you, then remove the
forwarding and check whether you can receive emails on your
email address or not.
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I am unable to receive any emails sent
to my email-id, why?
Make sure the MX record for your domain is info@creativewebsols.cm
and your domain has not expired yet else you wont receive
any emails on your domain. Also check that the email-id
on which you are trying to send emails is not forwarded
to any other email-id.
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While trying to receive messages in
my email client, I get a message saying, "The host
mail.360dbs.com could not be found. Please verify that
you have entered the server name correctly", why?
Please make sure that you are connected to the Internet.
Check this by opening some web sites using your web browser.
If you are online then make sure that you can reach Creative
web solution's mail server. Try tracing mail.360dbs.com
and see if you can reach it.
For doing that, go to MS-DOS Prompt from your PC and type
tracert mail.360dbs.com. If at the end of it, you get
a message saying "Trace Completed" and you don't
get any "Request Timed Out" messages in between,
it means that network connectivity exists between your
PC and Creativewebsolution's Mail Server. Then you shouldn't
be having any problems downloading emails. If you still
have, then contact your local network administrator to
find out that there is no restriction on pop mails in
your network and your Proxy Server (if any) supports POP3
and SMTP.
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- While downloading my emails, I get a message saying, "Your
POP server has not responded in 60 seconds. Would you like
to wait for another 60 seconds", why?
This happens if your email client has established connection
with the mail server once and after that the connectivity
has been lost. The possible causes are low speed connectivity,
overwhelming requests on the server, network problems etc.
Try and trace mail.360dbs.com to find out network problems.
Go to MS-DOS prompt in your PC and type tracert mail.360dbs.com
and check where do you find maximum latency and inform our
support team if the delay is at Creativewebsolution's end.
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I have changed my email password and
I am unable to login to my email-id after that. Why?
Please make sure that you are trying your new password
in correct case. If it still doesn't work, get it emailed
to your administrative email-id from your control panel
a http://www.creativewebsols.com/ to be 100% sure that
it is correct.
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- While trying to receive emails, I can see messages getting
downloaded and in between it gets stuck, why?
This normally happens if you have a low speed connection
(dial-up) and the size of messages you are trying to receive
is big. Can happen in good quality connections as well if
the message size is huge. This happens because SMTP and
POP3 protocol were designed keeping in mind that they will
serve the transfer of short messages and most importantly
your bandwidth is not good enough to be able to handle that
big a message.
To get rid of it, you can login to your email-id using Creative
web solution's Webmail http://www.creativewebsols.com and
delete bigger messages if they are not of big importance
to you.
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I can download/send my emails but at
a very slow speed, why?
Downloading emails can be slow if you have low speed Internet
connectivity compared to the size of messages you are
trying to download. If you feel that you have good enough
connectivity and still the email download is slow, check
the connection speed between your computer and the mail
server. For doing this, you need to go to MS-DOS prompt
on your PC and type ping mail.360dbs.com. Find out the
time it takes to ping the mail server. If it is less than
600 ms, the connectivity is good enough to download emails
at normal speed. If it is above that, then you need to
find out where is it getting delayed using tracert command.
On MS-DOS prompt, type tracert mail.360dbs.com. If you
can't understand the figures you are getting on the black
window, please call up Creative web solution Support Team
for help.
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I am not using Creative web solution
as my ISP and I can't send/receive my emails, why?
If you are able to open websites and are able use email-ids
other than Creative web solution, then you need to trace
Creativewebsolution's mail server from your network. If
you are using a PC, then type tracert mail.360dbs.com
on command prompt. For analyzing the results, contact
Creative web solution support team and contact your local
ISP if the problem is at their end.
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I am getting all my old emails, which
I had downloaded earlier, why?
The most probable reason for receiving your old emails
once again is that you have recently configured your email
client and you have done it before with the option "Leave
a copy on the Server" checked. Since a copy of your
email is already there on the mail server and your recently
configured email client is treating them as fresh emails,
it will download them on your PC.
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- I am getting multiple copies of one email and fail to
understand why? (Repeated Emails)
The most common reason for receiving repeated emails can
be explained using an example. You've created an email-id
a@yourdomain.com and forwarded it to itself and b@yourdomain.com.
Now you have both the email-ids configured in your email
client and if someone sends you an email at a@yourdomain.com,
you are bound to get 2 copies for the same message (one
for a and other for b account). This is the basic concept
which can become a more complex one if you have number of
email-ids on your domain and you do lot of email forwarding
between those email-ids.
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- How do I get rid of junk messages from my mailbox?
The best possible way is to identify the Sender host's IP
address from the message headers and send a formal complaint
to the person responsible for that IP address stating that
the aforesaid IP address is responsible for sending you
the unsolicited emails. Find out the email address of person
responsible for a particular IP address from http://www.apnic.net/
for Asia-pacific regions. If you need help for finding the
IP address and the person responsible, contact Creative
web solution's support team. If the sender is using Creative
web solution's email services, please inform our support
team and Creative web solution will be immediately taking
action against unsolicited email sender.
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- I am receiving a number of bounced messages while I haven't
sent any emails to anyone, why?
This is a symptom of virus in your PC. Recent viruses/worms
keep sending emails from infected PCs without the user's
knowledge. If a machine is infected and is online, viruses
use it to spread themselves through emails. They use their
in-built SMTP engine and infected user's address book for
sending those emails. Immediately clean your PC with good
and updated anti-virus software. If you don't know how to
do this, contact your hardware/software vendor for the same.
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I've sent a few emails to myself but
I haven't received any?
Mails can get delayed rarely during peak hours due to
huge/unexpected traffic. This will be a rare case. Please
be patient and wait for a while before your mails will
get delivered.
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I've sent a few emails to other email-ids,
neither have they reached nor bounced back to me, why?
This happens; if the remote SMTP is unable to receive
emails due to heavy traffic, network congestion, misconfiguration
or overwhelming requests or remote SMTP is down for some
reason. Creative web solution's email server will keep
those messages in queue for its next delivery attempt
and will bounce it back to you after it fails to deliver
them in a fixed amount of time.
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- People complain that they have sent me a few emails but
I haven't received any, why?
Find out from which email-id they sent those messages. Take
out the domain part and try to ping that domain from your
PC. A domain name should resolve to an IP address to be
able to send emails to our mail server. If it doesn't Creative
web solution's mail server won't accept the message and
sender will get an error. If the sender hasn't got an error
message yet, he/she needs to contact his Mail server administrator.
In case you find that sender's domain actually does resolve
then the most likely reason why you did not receive the
message is that it wasn't resolving when the email was sent
to you. Sender should get an error in any case
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While trying to send a message I get
"550 Relaying Denied" message, why?
Make sure that you are using SMTP of your Internet
service provider(ISP) as your Outgoing Mail Server and
your "From Email-id" is @yourdomain.com. You
won't get this error message irrespective of the ISP you
are using.
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The emails I sent are bouncing back
with some error; I don't know from which server are they
bouncing back?
Every bounced message contains an error message, which
is normally a self explanatory one. If an error has come
from any of Creative web solution's Mail Server, it will
contain the name of that server with extension Creative
web solution.com (e.g.mail.360dbs.com).The most common
SMTP errors have been discussed at the end of this FAQ
section with the reasons. If you need help in understanding
the bounced message, contact our Support team.
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What is "Bizmail"? What
is the procedure for buying "Bizmail"?
Bizmail is an email product from Creative web solution
that gives you the freedom to choose your email alias
and domain at once. Browse http://www.creativewebsols.com/
for package and pricing details on Bizmail.
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I tried to send someone email but
got a bounce message. Is something broken on your server
or with my machine?
Email error messages usually mean what they say. For example,
if your bounce message says, "mail box is full,"
the mailbox of the person you're trying to contact is
probably full. If the message says "Unknown "local
part" in domain "yourdomain.com""
then there is probably something wrong with the email
address that has been entered in the TO: field, etc. Following
are the most common error numbers with SMTP error messages
attached to them, which may vary from server to server:
SMTP Error Messages:
Error # Error Message (may vary)
421 Service not available, closing transmission channel
450 Mailbox unavailable
451 Local error in processing
452 Insufficient system storage
500 Syntax error, command unrecognized
501 Syntax error in parameters or arguments
502 Command not implemented
503 Bad sequence of commands
504 Command parameter not implemented
550 Requested action not taken: mailbox unavailable
(or Relaying Denied)
551 User not local
552 Requested mail action aborted: exceeded storage
allocation
553 Requested action not taken: mailbox name not allowed
554 Transaction failed
9100 Not enough memory
9101 A task is already in progress
9102 No recipient was specified
9103 Aborted by user
9104 Invalid email address
9105 Invalid mail server address
9106 Invalid user name
9107 Invalid password
9108 Mail server is not responding
9109 Invalid reply from the server
9111 One or more e-mails were undeliverable
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Web Promotion FAQs
