Our Terms and Conditions
The Project Proposal document is prepared in order to clarify
all business-related and technical items. The benefit of any
offer is not solely based on the price, but instead is the
sum of all factors. We offer very attractive conditions for
our customers such as: payment by milestones; complete service;
guarantees; training of the personnel; product support; customer
support; end-user product support; monitoring; etc.
In the Proposal we state:
» Conditions and plan of payment
» Length of free support period
» Warranty period (free bug fixing)
» Included Creative™ services
Even though our standard conditions are above the industry
norm and encompass a full spectrum of requirements, we are
ready to consider any of our customer's extraordinary requirements
concerning conditions of the service.
Cost of our services is calculated on the basis of time expenses
and hour rating. Based on the planned structure of a team
and the Software Requirements, we estimate total volume of
man-hours necessary for execution of the project. The total
cost of development can also include other charges such as
unique hardware, third-party services, etc. At this stage,
this is a draft cost-estimation only. Some changes are possible
when we begin to develop a complete Project Documentation
at the Architecting Stage. In most cases, our draft Time and
Cost Estimations are very exact and generally do not have
more than 10-15% difference from the final estimate.
Further, at the request of the customer, any of these stages
can be designated as a Checkpoint. Define Milestones, Checkpoints
and Deadlines.
In order to meet deadlines, control intermediate results on
the side of the customer and grant the customer's reliance
in observance of the plan, we divide Timetable into some Milestones:
» Prototype
» Alpha Version
» Beta Version
» Final Version
Delivery and assignment of specific calendar dates for demonstration
of results.For added customer comfort and control in the progress
of development, we can include additional Checkpoints at any
stage (at the customer's request).
Checkpoints are defined as a demonstration of certain results
(functionality, degree of completion) by a certain calendar
date.
Deadlines are the final terms when various parts are ready
and are defined as well in view of all possible changes in
a schedule.All these efforts allow us to carry out the obligations
precisely. |
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