Shared Hosting

What is a Web site and why do I need it?


In general, a web site is a place on the Internet that can be used to present something to the Internet audience. A website is like a necessity in today’s society. Millions of new users are connecting to the Internet from any part of the world at any time. People use the Web to do almost everything, including banking, shopping, and researching. Not only is it quick, convenient and easy, but also it is always a changing environment.

Newly updated sites always appear and there are always new things to explore on the Internet because of its comprehensiveness. A website is like a phone number, it is the first place people look before they do business with your company. If they don’t find you, they will then find your competitors. A website could present vital company information to the prospective client. Thus, there are endless opportunities on the Internet.


What is the relationship between Website and Web hosting?


Web hosting is required in order for websites to be put “live” on the Internet. Web hosting allows the website to exist on the World Wide Web. A computer that specializes in hosting stores the website so it can be accessed by any Internet user during any time of the day. Craetive web solutions is an example of a web hosting company that will make sure your website remain accessible with 99% reliability and impressive speed.


What is shared/virtual hosting?


In a shared hosting formula, one server is shared for multiple websites. An advantage of shared hosting in that it is an affordable solution, which doesn’t require any compromises in safety and security, performance and reliability. Shared hosting is the easiest way to bring your website to the Internet. It’s ideal for static websites and smaller web applications or e-commerce front offices with a limited product catalogue.


Which Operating System do I choose?


For each Creative web solutions hosting package you can choose the operating system. You have the choice between Windows 2000 and Linux. If you have a static website, the choice is not bound to technical limitations, only personal preferences are the deciding factor. The control panels and the services offered are for both Linux and Windows almost identical. Our Windows 2000 packages support ASP-pages, Cold Fusion, SA File up, CDONTS (mailing component) as well as Perl-scripting. The database can be either an MS Access database or an SQL Server 2000.

For large numbers of visitors or complex websites SQL Server 2000 is the database of choice. Our Linux packages support PHP, CGI as well as Perl-scripting. The database can be a MySQL database.


Can I access my site with or without the ‘www’?


Unlike some of our competitors, with our service you can access your site with both ( and without (


How long does it take to set up a new account?


Most of our hosting accounts are set up and fully active within 24 hours of receiving payment from you. As soon as an account is set up your access information will be sent you via e-mail. The e-mail would include your userID, password, FTP hostname and Hosting FAQs. You can begin uploading files to your hosting account immediately thereafter.

If you have also ordered a domain name along with your hosting account, you may have to wait for maximum of 48 hours for the registration of the domain name to be successful.


Can I upgrade my account when necessary?


Yes. You can upgrade your account at anytime. You will just pay the difference between your current account and your new account. There are no extra fees involved in upgrading.

To upgrade your account please log in to ‘MY ACCOUNT” area at


How do I transfer files to my website?


Files must be transferred to the web server via File Transport Protocol (FTP)
Most popular clients are WS FTP and CUTE FTP


From where can I get FTP software for uploading my files?


Among most common FTP programs with a graphical user interface that you can download from the Web are: WS_FTP ( CuteFTP ( FTP Explorer ( FTP Voyager (


Do you offer web page design services?


Yes we do! Creative web solutions prides itself on the design of quality web sites at a reasonable cost. More information on web page and site design can be found on this web site. or feel free to write us at [email protected]


What should I name my Homepage?


Please remember to: Upload your homepage to the default login directory. Name your homepage either “index.html” or “index.htm”. Upload graphics in binary mode. Upload all html, htm and other format sensitive documents in ASCII mode


Do you offer Telnet Access?


No, due to security issues we do not allow telnet to our servers.


Do you provide access logs?


Yes we do, and we provide them only on a monthly basis. We do not enable logging by default; it’s enabled only after use requests for the same
*Space consumed by the log files includes the web space you bought from us.


How can I see my usage information of my website?


For activation of usage stats please register your request at and we will set up your usage report, which you will be able to view at


Do you support DSN less connection?


We recommend OLEDB Based connections for Microsoft Access and SQL Server but we also create DSN’s for databases when required.


Is the space used by my database part of the overall space that I purchase?




Can I host more than one website under my 10 MB web space?


While we can point as many domains as you require to your web space, we will not point domains to subdirectories under that web space.


Is the space used by my database part of the overall space that I purchase?


Yes the space used by your database is part of your overall space.


What is LOG Files and what type of logs you are managing?


Log files is basically raw details of your website which contain your website’ visitors details as well as ftp file uploading details


How do I delete my Old Log Files?


Please FTP onto your site and manually delete the files you don’t require. You can also disable the website usage logs by logging into your “MY ACCOUNT” area at


What is DLL and do you support DLL files?


DLL stands for Dynamic Link Library. It includes functions used by Windows applications. No, we do not support DLL files on our shared hosting servers


I have forgotten my Ftp details. How do I retrieve it?


You can retrieve your ftp details at any point of time.



Log in through “MY ACCOUNT” at with your username and password.




Once you are successfully logged in, go to Domain Services and click on the link
“Show a list of Domains I Have Registered”




Click on the “Manage ” link beside your domain.




Click on “send ftp details’, and you will be mailed your ftp details to the email id which is there with us in your profile.



How do I change my ftp Username and Password?




Log in through “MY ACCOUNT” at with your username and password




Once you are successfully logged in, go to Domain Services and click on the link
“Show a list of Domains I Have Registered”




Click on the “Manage ” link beside your domain.




Click on Change FTP Password link




Enter the new details and submit


Can I have multiple FTP access?


We only give one FTP account per domain/web space.


What content restrictions are there on the sites hosted with creative web solutions?


Material deemed unsuitable for hosting with creative web solutions includes: (not only restricted to the following list)

  • Pornographic material.
  • Racist and sexist material.
  • Illegal software codes.


Can I protect specific parts of my website with password?


Yes you can protect any folder of your website with password by paying Rs 1000/- per folder. For more information please request at with your details like domain name, directory to protect and authentication details.


Can I connect to my SQL Server database using the Enterprise Manager tool?


Due to security considerations and for ensuring privacy of your database, we do not provide Enterprise Manager connectivity for SQL server in a shared hosting environment. We however recommend that you use the inbuilt Query Analyzer tool for connecting to your database.